YOUR questions answered here
Frequently Asked Questions
What if I am registered for a class and it is not a good fit for my child?
No problem! We have a money back guarantee. If you find a program that you registered for is not a good fit for your child within the first two weeks, let us know within this time and we will give you a full refund including all fees paid.
Do you have your own curriculum?
Yes! Our programs have curricula designed by highly qualified professionals in the field. Each curriculum is held to an international standard and provides an in-depth learning experience.
Can I decide what times I would like to attend?
Many of our programs offer flexibility in scheduling. Please note that all lessons must be scheduled in advance.
What sort of environment do you have? Do the students enjoy themselves?
If a student is not happy, their learning can be hindered. We go out of our way to guide the students to find joy in their learning in a positive and nurturing environment.
Will my child get homework?
Homework will be assigned to your child in all our classes.
If your child is registered in our Math Enrichment program, they will receive homework that must be completed on paper and submitted for marking before their next lesson.
Our Coding and Robotics will assign homework digitally keeping in line with the technological nature of the programs.
There is flexibility in how much and what type of homework is assigned to students attending our Flex Programs.
Can I register for a Contest even though my child is not attending a Crania Schools program?
Yes! Anyone is welcome to register to write the international contests that we host.
Do you close for holiday breaks?
Yes, there are scheduled breaks in the year. On every week that Monday is a statutory holiday, we are closed for the whole week. Note that Easter Monday is not a statutory holiday and we are open that week. This schedule ensures all the students receive the same number of lessons in a year. You are not charged for weeks that we are closed. Your monthly payment covers the cost of 35 lessons in a school year with the cost divided into equal monthly payments for convenience. Please see our Calendar and Fees pages.
What happens if my class or lesson falls on a holiday Monday?
No classes or lessons are schedule on holidays. The center will be closed for the whole week and you will not be charged for that week. Your monthly payment covers the cost of 35 lessons in a school year with the cost divided into equal monthly payments for convenience. Please see our Calendar and Fees pages.
What if I need to reschedule a lesson or class for any reason at all?
With 48 hours notice, Flex lessons may be rescheduled for any reason at all to another available time within 1 week of the originally scheduled lesson. After this time, the Flex lesson will be considered forfeited.
With 48 hours notice, a maximum of two Piano lessons may be rescheduled to another time within 1 week of the canceled lesson based on mutual availability of the student and teacher.
For regularly scheduled classes, missed classes may be made up within the same week if another class is available and space permitting.
What if my child is sick and not able to attend their lesson?
Each student is allowed a maximum of two last-minute lesson cancelations per year due to illness. The missed lesson may be made up within 1 week of the canceled lesson. If the student does not show up without advance notice, the lesson will be considered forfeited.
Piano lessons that are canceled due to illness will count toward the maximum of two canceled lessons permitted per year.
Regularly scheduled classes that are missed may be made up within the same week if available and space permitting.
What if I am registered as attending as in-person and need to attend online for a class?
Students registered as in-person students may attend online and vice versa if both options are available for a program and space permitting. A request to change the learning platform for a specific lesson must be submitted in writing at least 48 hours in advance.